Microsoft OMS or Operations Management Suite is a software as a service hosted in azure that consumes performance logs, system logs, app logs, etc and runs assessments on the data based on the solutions you choose and install from the solution gallery. Your data sources can be single server instances, Ops Manager 2012 data or Azure infrastructure data. This article is focused on how your organization can leverage the Change Tracking Solution within OMS.
There are multiple scenario’s where having the Change Tracking solution installed can benefit your organization. Below are three high level examples of how the OMS Change Tracking solution can be applied and leveraged. Take these concepts and customize them to make sense for your teams.
High Severity Incidents
Your monitoring tools have identified a high severity incident in your production environment. A bridge is spun up and technical team begin investigating. The technical lead or incident manager poses the expected question of “Have there been any changes made to the impacted server(s)?”
By either drilling into the canned change tracking solution or using a custom query or dashboard the technical teams can narrow down a group servers and see if there have been software, service or config changes made in the past 24 hours. Any identified changes can be drilled into in order to provide you details around the component that has been modified or updated. Helping teams understand exactly what has changed and if it was the cause of the issue.
Change Management Auditing
The OMS solution can also be leveraged to help your change management folks verify that implementation plans described in the approved change match the actual implementation. For example, your companies vendor applies monthly OS level patching to the servers in your environment. Change Management can use OMS to extract a listing of the KB updates applied to each server and also ensure that the implementation was within the approved maintenance window.
If you don’t want your change management team connecting directly to your OMS console then one option is to connect your OMS to Power BI and build your CM team a report or dashboard they can access on demand.
Change Tracking Dashboards
As mentioned in the above paragraph OMS can be connected directly to Power BI in order to produce live, on demand reporting and dashboards that can be designed for audiences from technical teams to executives. The data from the Change Tracking assessment can be presented in a dashboard that allows IT management and executives to get an understanding of the amount of changes and type of changes happening on a daily, weekly and monthly basis. Power BI dashboards can be scoped to the associates role so that they only see dashboards and reports meaningful to them.
The OMS Change Tracking solution can be a helpful tool that enables technical teams to find the answers they need quickly. It also provides IT management and executive a live channel and into the ongoing changes happening in their production environment and the ability to audit those changes.
If you have other idea’s on how the OMS Change Tracking solution can provide value please leave a comment below.